Customer Service

(703) 359-8300

The Customer Service Center is located in the lower level next to Grand Court West.

Hours of Operation:
Monday - Saturday 10am - 9:30pm 
Sunday 11am - 6pm

(703) 359-8301

Mall Services:

  • Complimentary Gift Wrap (One free gift wrapping services January through mid-November with receipts from Fair Oaks stores. Unlimited additional packages are $2 per gift. Birthday, baby and wedding papers available)
  • Mall-Wide Gift Cards
  • Center Directory/Map
  • Fax Machine
  • Photocopy Machine
  • Free Strollers
  • Free Wheelchairs
  • Stamps
  • Lost and Found
  • Movie Schedules, for local theaters 
  • Special Events Information
  • Bus Schedules
  • Taxi Assistance
  • TDD Phone
  • Phone Directories
  • Customer Comment Cards
  • Employment Opportunities


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